Refund Policy.
This refund policy applies to all of Wellness Matters by Heather LLC’s services, classes, and products.
Appointments:
A request to reschedule or cancel an appointment needs to be made at least 48 hours prior to your scheduled appointment. A request for a refund made at least 48 hours prior to the scheduled appointment will be refunded minus a 10% processing fee.
Please note that a request for rescheduling and/or cancellation of an appointment, as well as a request for a refund made less than 48 hours prior to the scheduled appointment will not be processed.
This applies to the following services:
Distance Reiki for the individual.
Distance Reiki with sound balancing.
Distance Reiki with oracle card reading.
Distance Reiki for couples.
Distance Reiki for your pet.
Membership program.
Additional courses or workshops
To start the refund process, please email hello@wellnessmatterstribe.com. Upon receipt of your email, the refund process will commence. Approved refunds will be credited back to you via the original payment method and in United States dollars, within five to seven business days of the refund request.
All Paid Classes:
A request to reschedule or cancel your class attendance needs to be made at least fourteen (14) days prior to the scheduled class commencement date. A request for a refund made at least fourteen (14) days prior to the scheduled class commencement date will be refunded minus a 10% processing fee.
To start the refund process, please email hello@wellnessmatterstribe.com. Upon receipt of your email, the refund process will commence. Approved refunds will be credited back to you via the original payment method and in United States dollars, within five to seven business days of the refund request.
Please note that a request to reschedule and/or cancel a scheduled class attendance, or a request for a refund made less than fourteen (14) days prior to the scheduled class commencement date will not be processed.
Since digital downloads are delivered immediately to your email address upon purchase; exchanges, cancellations, and refunds cannot be provided.
Please note the digital downloads will not be replaced due to a future loss, computer failure, or transition to a new electronic device.
Contact Information:
If you have any questions, please email hello@wellnessmatterstribe.com
By utilizing Wellness Matters by Heather LLC’s website and the services, classes, products, and digital downloads provided on it, you agree to this Refund Policy.